Complaints

You have the right to complain at any point. If you complain, we will do our best to resolve your complaint as soon as possible.

If we resolve your complaint by the close of business on the third business day, you will receive a summary resolution communication informing you that your complaint has been resolved and we consider the matter to be closed.

If we cannot resolve your complaint by the close of business on the third business day we will write to you within 5 working days thereafter to advise who is responsible for your complaint and we will also request any further information we require.

We will issue a final response letter within eight weeks of receiving your complaint.

Should you remain disappointed, you can refer your complaint to the Financial Ombudsman Service.

You should contact the Financial Ombudsman Service within six months from the date of our final response.

If we do not provide our final response letter within eight weeks of receiving your complaint, you can refer your complaint to the Financial Ombudsman Service without it.

Contact
Craig Graham, Managing Director
Hilton Smythe Finance Limited
20 Wood Street
Bolton BL1 1DY.
Tel: 01204 556316
Email: c.graham@hiltonsmythe.com

Financial Ombudsman Service
Exchange Tower
London E14 9SR
Consumer helpline: 0800 023 4567 or 0300 123 9123
Switchboard: 0207 964 1000
Fax: 0207 964 1001
Email: complaint.info@financial-ombudsman.org.uk